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Refund Policy

We are committed to providing you with a satisfying shopping experience. If for any reason you are not completely satisfied with your purchase, please review our returns and refunds policy below.

1. Returns

  • Return Period: We accept returns within 14 days from the date of receipt of your order.
  • Return Conditions: Items must be returned in their original condition, unworn, unwashed, and with all tags intact. Items showing signs of use, stains, or damage will not be accepted for return.
  • Return Procedure: To initiate a return, please contact us at shop@homitoostore.com or +39 3335095999 (WhatsApp) providing your order number and the reason for the return. We will provide you with detailed instructions on how to proceed.
  • Return Shipping Costs: Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

2. Refunds

  • Processing Refunds: Once the returned item has been received and inspected, we will notify you via email and proceed with issuing the refund. Refunds will be processed using the same payment method used for the purchase.
  • Refund Times: Refunds will be processed within 2 business days from the receipt of the returned item. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
  • Original Shipping Costs: Original shipping costs are non-refundable unless the product is defective or incorrect.

3. Defective or Incorrect Items

  • Reporting Defects: If you receive a defective or incorrect item, please contact us within 14 days of receipt at shop@homitoostore.com or +39 3335095999 (WhatsApp) to arrange for a return and refund. Shipping costs for returning defective or incorrect items will be covered by us.

4. Contacts

For any questions or to initiate a return, please contact us:

  • Email: shop@homitoostore.com
  • Phone: +39 3335095999 (WhatsApp)
  • Return Address: HOMI TOO | Via Trieste, 13 - 98057 Milazzo (ME), Italy

 

Thank you for choosing HOMI TOO. We are here to assist you and ensure you are completely satisfied with your purchase.